Privacy PolicyCarpet Factory Outlet Ltd
E17 9DN
Website: www.carpetfactoryoutletlondon.com
Effective Date: 27th February 2026

1. Who We AreCarpet Factory Outlet Ltd (“we”, “our”, “us”) is a flooring retailer supplying carpets, laminate, vinyl, LVT, wood flooring and related accessories.
For the purposes of UK data protection law, we are the Data Controller of your personal data.
If you have any questions about this Privacy Policy, please contact us:
📍 Carpet Factory Outlet Ltd, E17 9DN
📧 [email protected]
📞 02085036533

2. What Personal Data We CollectWe may collect and process the following information:

• Full name
  
• Home and installation address
  
• Email address
  
• Telephone number
  
• Order and quotation details
  
• Payment details (processed securely via third-party payment providers)
  
• Correspondence records
  
• CCTV footage (if applicable in-store)
  

3. How We Collect Your DataWe collect personal data when you:

• Visit our store
  
• Request a quotation
  
• Book a measuring or fitting appointment
  
• Purchase flooring goods
  
• Contact us via phone, email or our website
  
• Submit an enquiry through our website
  

4. How We Use Your InformationWe use your information to:

• Provide quotations and process orders
  
• Arrange delivery, measuring and fitting
  
• Process payments
  
• Respond to enquiries
  
• Maintain internal business records
  
• Comply with legal and accounting obligations
  
• Improve our products and services
  

We do not sell or rent your personal data to third parties.

5. Lawful Basis for ProcessingUnder UK GDPR, we rely on the following lawful bases:

• Contractual necessity – to fulfil your order or service request
  
• Legal obligation – for tax and accounting purposes
  
• Legitimate interests – to manage and improve our business
  
• Consent – where you have opted in to receive marketing communications
  

6. Sharing Your DataWe may share your data with:

• Payment processing providers
  
• Delivery companies
  
• Self-employed fitting contractors (where installation is arranged)
  
• Accountants and professional advisers
  
• Website and hosting providers, including Weebly
  

These providers only process your data as necessary to deliver their services.

7. Website & CookiesOur website (www.carpetfactoryoutletlondon.com) is hosted by Weebly. Weebly may collect certain technical data automatically, including:

• IP address
  
• Browser type
  
• Device information
  
• Pages visited
  

This information is used for website functionality, security and performance monitoring.
Cookies may be used to improve user experience. You can control cookie settings through your browser preferences.

8. Data RetentionWe retain personal data only for as long as necessary to:

• Complete your order
  
• Meet legal, tax and accounting requirements
  

Financial records are typically retained for a minimum of 6 years in accordance with HMRC regulations.

9. Data SecurityWe take reasonable technical and organisational measures to protect your personal data from unauthorised access, misuse, loss or disclosure.

10. Your RightsUnder UK GDPR, you have the right to:

• Request access to your personal data
  
• Request correction of inaccurate data
  
• Request erasure (where applicable)
  
• Object to processing
  
• Request restriction of processing
  
• Withdraw consent (where applicable)
  

To exercise your rights, please contact us using the details above.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):
https://www.ico.org.uk

11. Changes to This PolicyWe may update this Privacy Policy from time to time. The latest version will always be published on our website.